Effective Date: December 24, 2024

At Shakya Store, we strive to ensure a smooth shopping experience for our customers. However, if you wish to cancel an order, our cancellation policy provides clear guidance on how to proceed. Please review the details below.

1. Eligibility for Cancellation

1.1 Before Shipment: Orders can be canceled before they are shipped. Contact us immediately at [email protected] with your order details to request cancellation.

1.2 After Shipment: Once an order has been shipped, it cannot be canceled. You may, however, return the product as per our Return Policy after receiving it.

1.3 Digital Products or Services: Orders for digital products or services cannot be canceled once they have been accessed, downloaded, or activated.

2. Cancellation Process

2.1 Initiating a Cancellation: To cancel your order, email us at [email protected] with the following information:

• Your order number.

• Reason for cancellation.

2.2 Confirmation of Cancellation: Once your cancellation request is received, we will:

• Confirm the status of your order.

• Notify you via email if the cancellation has been successful.

3. Refund for Canceled Orders

3.1 Before Shipment: If the cancellation is approved before shipment, a full refund will be processed to your original payment method within 7-10 business days.

3.2 After Shipment: Orders that have already been shipped are not eligible for cancellation. Refunds for returned products will follow the conditions outlined in our Return Policy.

4. Late or Missing Refunds

If you do not receive your refund within the expected time frame:

• Check with your bank or payment provider as processing times may vary.

• Contact us at [email protected] for assistance.

5. Changes to This Policy

We reserve the right to update this Cancellation Policy at any time. Changes will be effective immediately upon posting on this page with an updated effective date.

6. Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us:

• Email: [email protected]

We are committed to providing excellent customer service and will assist you with any cancellation-related queries.